Manchester City is delighted to confirm that it will welcome back 10,000 supporters to the Etihad Stadium for the Club’s final Premier League match of the season, at home to Everton on Sunday 23rd May, kick-off 4pm.
This follows confirmation today from the UK Government that Step 3 of the roadmap out of lockdown will come into effect on 17th May, allowing larger venues to open with 10,000 people (or 25% of capacity, whichever is lower).
The Club will operate a ballot for this match, with the majority of tickets made available to 2019/20 Seasoncard holders and Seasonal Hospitality members. A small allocation will also be made available to existing Cityzens Matchday members.
Commenting on the return of Manchester City supporters to the Etihad Stadium, Manchester City’s Managing Director of Operations, Danny Wilson said: “We have missed the presence of our supporters on each and every match day throughout the pandemic, so it is fantastic news that we will be able to welcome them back to the Etihad Stadium for the Club’s final match of the league season.
“The safety and welfare of every supporter who attends a match at the Etihad Stadium continues to be our priority and we have prepared exhaustively over several months to ensure that Government and Premier League protocols are fully implemented within our matchday operation.”
Simon Walker, Chair of City Matters, the Club’s elected fan representative panel, added: “City Matters has worked closely with the Club to ensure all groups of fans have fair representation in the ballot.
“During our discussions a number of proposals were made by City Matters, including the suggestion to make an allocation of tickets available to fans based on Ticket Points.
“We are pleased that the Club has taken our feedback on board and look forward to seeing our fans back at the Etihad Stadium”
Match Ticket Information
Seasoncard Holders with a minimum of 22,000 Ticket Points
Following consultation with the Club’s elected fan representative panel, City Matters, an allocation of tickets will be made available to all 2019/20 Seasoncard holders with a minimum of 22,000 Ticket Points.
Should supporters qualify for a ticket this way, their options are as follows:
1: Attend on your own. From Saturday 15th May, go online and purchase your match ticket.
2: Attend with friends and family. Enter the ballot with your chosen friends and family and we will notify you on Friday 14th May if you have been successful.
a) If you are successful in the ballot, purchase your tickets with your friends and family.
b) If you are unsuccessful in the ballot, you retain the right to purchase alone on Saturday 15th May.
Seasoncard Holders
From 9am, Tuesday 11th May, all 2019/20 Seasoncard holders will be able to enter the Manchester City v Everton ballot. Simply log in to your online account to submit your entry. The ballot will close at 11:59pm on Thursday 13th May.
Seasonal Hospitality Members
Your Hospitality Account Manager will contact you directly with further information on the Hospitality ticket application process for this match.
Cityzens Matchday Members
From 9am, Tuesday 11th May, existing Cityzens Matchday members will be able to enter the Manchester City v Everton ballot. Simply log in to your online account to submit your entry. The ballot will close at 11:59pm on Thursday 13th May.
Further information on the ballot process is available within our online FAQs here. We advise that you take time to read this information carefully, prior to entering the ballot.
Supporters are eligible to enter the ballot up to a maximum group of four and must be linked by friends and family on their supporter account.
Supporters can enter as a single, in a group of two (2) or in groups of three (3) or four (4) in line with the socially distanced configuration of the Etihad Stadium.
Please ensure that your friends and family list is up to date with all the correct information to allow you to enter the ballot for you and those in your household or support bubble.
Disabled supporters with a personal assistant should enter the ballot as a group of two (2) and allocate the personal assistant supporter number to the ballot entry.
Supporters aged 13 and under must be accompanied by an adult and can only enter the ballot with an adult they are linked to through their friends and family list.
General admission seats and wheelchair bays for this match will be located across all levels of the stadium.
Ticket prices for 2019/20 Seasoncard holders and existing Cityzens Matchday members are shown below and are aligned to 1/19th of the average Seasoncard price in the respective stand / level.
Seasoncard Holder
Adult 18-21 U18 Over 65
East L1 £35 £22 £10 £19
East L2 £48 £32 £16 £24
East L3 £35 £22 £10 £19
Colin Bell L1 £35 £22 £10 £19
Colin Bell L2 £48 £32 £16 £24
Colin Bell L3 £35 £22 £10 £19
North L1 £27 £18 £6 £15
North L2 £27 £18 £6 £15
South L1 £28 £19 £9 £16
South L2 £36 £24 £7 £18
South L3 £24 £16 £8 £14
Cityzens Matchday Member
Adult 18-21 U18 Over 65
East L1 £40 £27 £15 £24
East L2 £53 £37 £21 £29
East L3 £40 £27 £15 £24
Colin Bell L1 £40 £27 £15 £24
Colin Bell L2 £53 £37 £21 £29
Colin Bell L3 £40 £27 £15 £24
North L1 £32 £23 £11 £20
North L2 £32 £23 £11 £20
South L1 £33 £24 £14 £21
South L2 £41 £29 £12 £23
South L3 £29 £21 £13 £19
How will the ballot process work?
Supporters who enter the ballot will be randomly drawn once the ballot closes at 11:59pm on Thursday 13th May.
The Club will send an e-mail to all supporters who qualify based on their Ticket Points, and all supporters successful in the ballot on Friday 14th May to provide further clarity on the ticket purchasing process.
From Saturday 15th May to Sunday 16th May, these supporters will then have an opportunity to purchase tickets.
Supporters who are unsuccessful will be placed in a balloted ‘reserve pot’ and notified in advance, by e-mail, of the ‘reserve pot’ and sales window.
From Monday 17th May, if tickets remain unsold after the 48 hour window has closed, supporters in the ‘reserve pot’ will have the opportunity to purchase tickets until such time the tickets are sold out. There is no guarantee that the opportunity to buy will be offered to the ‘reserve pot’.
We recommend supporters ensure their e-mail address is up to date and check the correct filters are set up to avoid e-mails being sent to junk or spam folders.
Health and Safety Measures
The Club will implement a range of health and safety measures on matchday and we ask that you take note of the following:
• COVID-19 Supporter Code of Conduct – you will be required to agree and adhere to our code of conduct and comply with all relevant policies and terms and conditions.
• Health Questionnaire – all supporters will be required to complete a health questionnaire prior to attending the match. This questionnaire will be sent to you 72 hours prior to kick off.
• NHS Track & Trace – to comply with the UK Government’s Track & Trace programme, QR codes will be available on-site to scan via the NHS COVID-19 app.
• Mobile Ticketing – supporters will enter the stadium via their mobile device (Google Pay or Apple Wallet), rather than using an access card or paper ticket. For more information on using mobile tickets, click here. If you have any concerns with using a mobile ticket, please contact Supporter Services.
• Photo ID – supporters aged 16 and above, including personal assistants, must bring photo ID to verify they are the named ticket holder to gain entry to the stadium.
• Face Coverings – supporters must wear a face covering at all times, with the exception of when eating or drinking. Please ensure you bring proof of exemption to the stadium on match day if you are unable to wear a face covering.
Contact Us
Should you need assistance, you can call Supporter Services on +44 (0)161 444 1894 and select:
• Option 6 - for support with the ballot process or purchase of match tickets.
• Option 1 - for general and accessibility queries.
From Tuesday 11th May, we will be open from 8am to 8pm, 7-days a week. You can also contact us on our official Twitter service account, @ManCityHelp.
Thank You
The Club would like to thank you in advance for your co-operation.
We recognise that not all of you will be able to join us at the stadium for the Club’s final Premier League match of the season and look forward to welcoming everyone back with a return to full capacity when it is safe to do so.
We hope to see you very soon – it has not been the same without you.
