Official Match Ticket
Entry to the Stadium will be granted on the presentation of a valid ticket purchased from the Club. The Club excludes all liability to any supporter who is denied entry to the Stadium as a result of their ticket having been purchased through an unauthorised seller.
The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.
Upgrades
It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access in to the stadium. If the supporter who originally purchased the ticket is no longer able to attend the match, please contact the Supporter Services team on 0161 444 1894 (option 1, then option 3) to discuss, and where appropriate, upgrade your ticket.
Please note that in some instances, you may be required to visit the Ticket Office at the Etihad Stadium in advance of the match so that we can make the necessary amendments to your ticket (this is applicable where there is a change from a concession to an adult).
Failure to upgrade your ticket before you attempt to enter the ground may result in a stadium ban.
Getting to Old Trafford Stadium
Plan your journey following the directions as advised by Manchester United available here.
Respect the badge
Manchester City Football Club is proud to have the best fans in the world and with your help we plan to keep it that way. As guardians of this great Club, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester.
On your visit to Old Trafford please respect the stewards and staff at the Club and we ask that you:
- Remain in the seat that you have purchased.
- Keep your ticket with you at all times.
- Do not block the aisles or gangways.
- Do not smoke.
- The use of pyrotechnics, flares and smoke bombs is strictly prohibited
The Ticket Office is open Monday to Friday 9am to 5:30pm. Supporter Services is open Monday to Friday, 9am to 5pm. Both facilities will open at 10am on Thursday and are closed on Weekends & Bank Holidays, except where there is a First Team home match.
For queries, please call +44 (0)161 444 1894 (option 1, option 3). To keep up to date with all the current ticketing information follow official Twitter account, @MANCITYHELP
All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2019-20 Away Match Terms and Conditions of Sale and the applicable Ground Regulations of the opposing team.
It is important to note that tickets cannot be returned within 7-days of the match in line with our refund policy.
