The Club has received an allocation of 3 wheelchair bays and an allocation of seating for ambulant disabled supporters. Qualifying supporters will also be allocated a complimentary personal assistant seat, should they be eligible. Qualifying disabled supporters can purchase online as follows.
 
•    Wheelchair Users – simply log in to your online account, select the ‘The Kop Stand Wheelchair Section’ and you will be allocated the best available position.

•    Ambulant Disabled – once logged in to your account, select the block you would like to sit in, and you will be allocated the best available seats.

When purchasing wheelchair bays online, select the quantity as one ticket, as this will also allocate the personal assistant to the basket. Within the basket, you can then change the owner of the second ticket to your personal assistant.
 
If you have a specific seating requirement or need general access advice for Prenton Park Stadium, please contact the Access Team on +44 (0)161 444 1894
 
Read a guide to Prenton Park Stadium here.

Find out everything you need to know about visiting Prenton Park Stadium here.
 
As guardians of this great Club, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester. On your visit to Prenton Park Stadium please respect the stewards and staff at the Club and we ask that you:

•    Remain in the seat that you have purchased.
•    Keep your ticket with you at all times.
•    Do not block the aisles or gangways.
•    Do not smoke.
•    The use of pyrotechnics, flares and smoke bombs is strictly prohibited

Entry to Prenton Park Stadium will be granted on the presentation of a valid ticket purchased from the Club. The Club excludes all liability to any supporter who is denied entry to the Prenton Park Stadium as a result of their ticket having been purchased through an unauthorised seller. The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.
 
All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2023/24 Away Match Terms and Conditions of Sale and the applicable Ground Regulations of the opposing team.
 
It is important to note that tickets cannot be returned within 7-days of the match in line with our refund policy.

If you have not received your away match ticket on the last working day before the match, please contact Fan Support by calling +44 (0)161 444 1894 and we will arrange a ticket for collection at the away ground. 

The ticket must be collected by the owner of the ticket with photo ID.

Fans who have an arranged collection will be sent information of how to collect their ticket.

Supporters purchasing tickets online will need to have a valid email address which is already registered with the Club, and a valid Supporter Number before they can log into their account online.

If any supporter has forgotten their password, they will have the option to request a new password which will be sent to their registered email address. You can also view your ticket points online by logging in here, and clicking ‘My Account’.

There is a limited allocation for juniors to purchase at the same time as a qualifying adult. At the point where the adult qualifies, they can also purchase one junior ticket regardless of the junior’s ticket point status.

Once this limited allocation has been sold, no further tickets will be available, and all junior supporters must then qualify in their own right to purchase an away ticket.

Tickets for away matches will be dispatched via Royal Mail approximately 10 days before the match and will be sent to the lead supporter in the transaction.

Mobile Tickets will be emailed to the lead purchaser approximately 5 days prior to the fixture.

You will not receive ticket points for away match tickets. 

Criteria for away match tickets for the 2024/25 Season are released approximately 4 weeks in advance of the match. 

Tickets are available to purchase online or over the phone* on +44 (0)161 444 1894. Tickets are sold subject to qualifying criteria.

Supporters who are registered as disabled with the Club as disabled are able to purchase tickets online or by calling the Access Team +44 (0)161 444 1894.

*Please note, that tickets purchased over the phone will incur a booking fee of £2.50. Our match ticket phone line is open from 9:30am-5:15pm, Monday to Sunday.