The Club has received an allocation of 5 wheelchair bays and an allocation of seating for ambulant disabled supporters. Qualifying supporters will also be allocated a complimentary personal assistant seat, should they be eligible. Qualifying disabled supporters can purchase online as follows.

Wheelchair Users – simply log in to your online account, select ‘Wheelchair Section’ and select the wheelchair bay you would like to sit in. Select the wheelchair bay, as this will also allocate the personal assistant to the basket. Within the basket, you can then change the owner of the second ticket to your personal assistant.

Ambulant Disabled – once logged in to your account, select the block you would like to sit in, and the quantity of seats you require.

If you have a specific seating requirement or need general access advice for Chigwell Construction Stadium, please contact the Access Team on +44 (0)161 444 1894. Read a guide to Chigwell Construction Stadium here.

Find out everything you need to know about visiting Chigwell Construction Stadium here.

As guardians of this great Club, we all have a responsibility to act as ambassadors of not only Manchester City, but also the City of Manchester. On your visit to Chigwell Construction Stadium please respect the stewards and staff at the Club and we ask that you:

• Remain in the seat that you have purchased.
• Keep your ticket with you at all times.
• Do not block the aisles or gangways.
• Do not smoke.
• The use of pyrotechnics, flares and smoke bombs is strictly prohibited

Entry to Chigwell Construction Stadium will be granted on the presentation of a valid ticket purchased from the Club. The Club excludes all liability to any supporter who is denied entry to Chigwell Construction Stadium as a result of their ticket having been purchased through an unauthorised seller. The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.

All tickets are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2024/25 Away Match Terms and Conditions of Sale and the applicable Ground Regulations of the opposing team.

It is important to note that tickets cannot be returned within 7-days of the match in line with our refund policy.

If you have not received your away match ticket on the last working day before the match, please contact Fan Support by calling +44 (0)161 444 1894 and we will arrange a ticket for collection at the away ground. 

The ticket must be collected by the owner of the ticket with photo ID.

Fans who have an arranged collection will be sent information of how to collect their ticket.